Legal

Terms of Service

Last updated: 17 October 2026

These terms govern your use of Visual Markets Desk ("the App": the workspace at desk.visual.markets, its apps for computers and phones, the installer and the service behind them at api.visual.markets) and of the sign-in, licences and downloads of our products, such as Trading Arena ("the Services"), provided by Visual Markets Software Development Center – FZCO ("Visual Markets", "we"). By signing in or using the Services, you accept these terms. A separate written agreement with us, such as a licence agreement, prevails over these terms where they differ.

1. Accounts
2. Your content
3. Acceptable use
4. Connected services
5. Licences, subscriptions and workstations
6. No financial advice
7. Availability and changes
8. Warranties and liability
9. Suspension and ending
10. Changes, law and contact

1. Accounts

• Accounts are by invitation: our administrators, or the administrators of a partner of ours who offers the App to their own people, create them. There is no public sign-up.
• Keep your password, passkeys and sign-in codes to yourself. You are responsible for what is done with your account; tell us at once if you think someone else has used it.
• Set up fingerprint, face or PIN only on your own computers and phones. Check the devices listed under My account, and remove at once any you do not know, then change your password.
• Your account is for you alone. The sign-in of our products' core services and of the installer uses your account too: run them only on your own computers and workstations.

2. Your content

• What you and your team enter (projects, tasks, events, notes, chats, files, ledgers) stays yours. You give us the rights we need to keep it, protect it and show it to the people you share it with, and nothing more.
• Enter only what you are allowed to share, and keep access details such as passwords only for accounts you or your team may use. You are responsible for the content you enter and for keeping your own copies of what matters to you.
• A file you export for yourself (My account, Export my data) holds your passwords and other secrets: keep it and its password safe. Once it has left the App, we cannot protect it or take it back.
• How we handle personal data is described in our Privacy Policy.

3. Acceptable use

You will not use the Services to break any law or anyone's rights; to send spam or harmful content; to try to get access to accounts, projects or data that are not yours; to probe, overload or interfere with the Services or their security; or to copy, resell, reverse engineer or build a competing service from them, except as the law allows.

4. Connected services

You may connect your Microsoft Outlook or Google Calendar. That connection is optional, works only as you choose in My account, and you can end it at any time. Your use of Microsoft's and Google's services remains under their own terms; we are not responsible for those services.

5. Licences, subscriptions and workstations

• Our products are licensed through subscriptions to plans. A plan says what it gives (for example how many workstations may be active and how many may trade), for how long and at what price; your subscription may give settings of its own.
• A workstation is a computer on which a product's core service signs in with your account, known by the identifier the computer makes for itself and bound to the computer's own key: its licence works on that computer only. A new one takes a free place if your licence has one; you choose which of your workstations are active and which trade, within your licence.
• A subscription gives its products from its start until its end. When it ends, its products stop working for you; your workstations and settings are kept, so a renewal finds them as they were.
• Downloads of our products are open to everyone, but using them needs a licence. The installer installs the products your plans include. A product or the installer may offer you a new version; it never updates by itself.
• Prices, plans and their contents may change; we tell you before a change affects a subscription you hold.

6. No financial advice

The Services are software tools for planning, collaboration and trading operations. Nothing in them is investment, financial, tax or legal advice, or a recommendation to buy or sell anything. Trading involves risk, including the loss of more than you invest; results shown by the software, such as backtests, do not promise future results. You decide your own trades and are responsible for them and for following the rules that apply to you.

7. Availability and changes

We work to keep the Services available and secure, but they may be interrupted, for example for maintenance, which we announce in advance where we can. We may change, add or remove features; we tell you in advance of changes that take away something you rely on.

8. Warranties and liability

To the extent the law allows, the Services are provided "as is", without warranties of any kind, and we are not liable for indirect or consequential loss, lost profits, trading losses or lost data. Our total liability for any claim relating to the Services is limited to the amounts you paid us for them in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

9. Suspension and ending

You may stop using the Services at any time and ask us to delete your account. We may suspend or end your access if you break these terms, if the law requires it, or if your use puts the Services or other people at risk; where we can, we tell you first. What happens to your data then is described in our Privacy Policy.

10. Changes, law and contact

• We may update these terms; the date at the top shows the current version. If a change matters, we tell you in the App before it applies; using the Services after it applies means you accept it.
• These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and its courts decide any dispute.
• Visual Markets Software Development Center – FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE; licensed by the Dubai Integrated Economic Zones Authority (DIEZ) under License No. 46044; LEI 254900WQN078IQZD9118; D-U-N-S Number® 57-121-5880. Email: office@visual.markets · Phone: +971 54 200 1525.